Last updated: September 24, 2026 — Update the carriers, rates, and timeframes below to match your actual fulfillment setup before launch.
This Shipping Policy explains how, when, and where we ship your Vayora order, along with what happens if a package is delayed, lost, or arrives damaged.
1. Where We Ship From
All Vayora orders are packed and shipped from our fulfillment center in Miami, Florida. Shipping from a single location keeps our processing times consistent and lets us catch quality issues before a bottle ever leaves our hands.
2. Processing Time
- Orders are processed and packed within 1–2 business days of being placed.
- We do not process or ship orders on weekends or U.S. federal holidays — an order placed on a Friday evening will typically begin processing the following Monday.
- During high-volume periods (holiday sales, major promotions), processing may take slightly longer. We'll flag this at checkout whenever it applies.
3. Shipping Rates & Delivery Estimates
- Standard Shipping (5–7 business days after processing): flat rate, free on orders over $75.
- Expedited Shipping (2–3 business days after processing): calculated at checkout.
- Overnight Shipping (1 business day after processing): calculated at checkout, subject to availability by destination.
Delivery estimates are counted in business days from the date your order ships — not the date it was placed — and are provided by our carriers. Actual transit time can vary due to weather, regional carrier delays, or an incomplete delivery address, and is ultimately outside our direct control once a package leaves our facility.
4. Where We Ship To
We currently ship to addresses within the continental United States. We are not yet able to ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes for certain carrier services, or international addresses through our website checkout. If you're outside the continental U.S. and want to place an order, contact us and we'll let you know what's possible.
5. International Duties & Customs
For any order that does ship outside the United States by special arrangement, any customs fees, import duties, and local taxes assessed on arrival are the responsibility of the customer, not Vayora. Customs authorities set these charges independently and may occasionally hold a package pending payment or documentation — we're not able to influence how quickly a given customs office releases a shipment.
6. Accepted Payment Methods
We accept all major credit and debit cards, along with PayPal and other payment methods enabled at checkout. Your card is authorized and charged at the time of purchase; if we're ever unable to fulfill your order, any charge is reversed promptly. Please double-check your billing details, shipping address, and phone number at checkout — incorrect information is the most common cause of shipping delays.
7. Order Acceptance
Receiving an order confirmation email means we've received your order — it doesn't guarantee that we've accepted it or that the product is confirmed in stock. We reserve the right to decline, cancel, or limit the quantity on any order for any reason, including suspected fraud, pricing errors, or inventory issues, and will notify you and issue a full refund if that happens.
8. Order Tracking
You'll receive a shipping confirmation email with a tracking link as soon as your order leaves our facility. If you haven't received tracking within 3 business days of ordering, check your spam folder first, then reach out to us — it's usually a quick fix.
9. Lost, Delayed & Damaged Packages
If your package arrives damaged, or tracking shows it as delivered but it never turned up, contact us within 7 days of the delivery date. We'll file a claim with the carrier on your behalf and work toward a replacement or refund — you shouldn't have to chase the carrier yourself.
10. Address Accuracy
Please double-check your shipping address before submitting your order. We're not able to reroute a package once it ships, and we can't take responsibility for orders delayed, returned, or lost because of an incorrect or incomplete address — but if a shipment is returned to us as undeliverable, we'll do what we can to get it back out to you.
11. Questions
For anything shipping-related, reach us at hello@vayorascents.com or 1-800-555-0142, or through our Contact page.